ASOS Gift Card PIN Scratched Off [ How To Recover]

These Are The Main Points In This Article

If your ASOS gift card pin is scratched off, the best way to recover it is to log in to your ASOS account and chat with a customer care representative from the store, and they would be happy to help you get a replacement or retrieve your PIN.

You must have bought an ASOS gift card and could not wait to shop at this online brand everyone is talking about. ASOS offers many amazing products and items at very affordable rates, which is partly why they are popular today. However, as you tried to scratch off the silvery covering shielding the gift card PIN, you mistakenly scratched off a portion of the PIN.

We experience that a lot, and it is no surprise that you have suffered this fate. There is good news for you as you can get a replacement for your ASOS gift card without much hassle. In this article on ASOS gift card PIN scratched off, I will show you how to get a replacement for a gift card whose PIN has been scratched off or how to recover it.

How to Recover ASOS Scratched Gift Card PIN

To recover an ASOS scratched gift card PIN, you will need to follow the steps below:

Contact ASOS customer care by visiting https://www.asos.com/customer-care/get-in-touch/.
You will be connected to speak with the ASOS virtual assistant
This will be required to log into your account with ASOS
Next, explain that you scratched off your gift card PIN
You will be transferred to a human representative on Gnatta
The representative will ask for the following information:
1. The order number you received when you ordered the gift voucher,
2. the email address registered to the account you ordered from the voucher,
3. the value of the gift voucher, and
4. the email address to which you sent the gift voucher.
When your gift card order is confirmed, you will get a replacement, and the old gift card will be blocked.

ASOS scratched gift card PIN is only possible online by contacting ASOS customer care. The store does not have any physical outlets as they are completely remote. Customer care is exceptionally great and fast in their response to messages. You can recover your scratched-off PIN on a gift card from ASOS in no time.

Where Is the 4-Digit Pin on The Asos Gift Card?

The 4-digit PIN on an ASOS gift card is located at the back of the gift card. When trying to use an ASOS gift card, you will be asked to enter the 16-digit number at the front of the gift card and the 4-digit PIN at the back of the card.

To reveal the 4-digit PIN on an ASOS gift card, you must scratch off the silvery panel that conceals it. Customers are advised to be careful and not to scratch too hard so they wouldn’t scratch off a part of the PIN.

What Happens if A Gift Card Is Damaged?

You can return a damaged ASOS gift card, and the store will provide a replacement. To return a damaged ASOS gift card, you will need to contact ASOS customer care, where you will be required to provide:

The order number you received when you ordered the gift voucher,
the email address registered to the account you ordered from the voucher,
the value of the gift voucher, and
the email address to which the gift voucher was sent.

When your gift voucher has been confirmed, ASOS will immediately provide you with a replacement. This process can only be completed online through the ASOS customer care portal as the store does not have physical outlets.

How Do I Use an Asos Gift Card at Checkout?

The ASOS gift card makes checking out on ASOS very easy. You can easily order your women’s and men’s clothing with ASOS and make payments using the gift card. To use the ASOS gift card at checkout, follow the steps below:

Go to www.asos.com and check out the categories for the item you would like to purchase, or use the search box to find items
When you find the item you would like to order, click on it to go to the product page
Select your preferred size for the item and tap ‘Add to Bag.’
A drop-down notification will appear with your item already added to the bag
Next, tap ‘Go to Checkout” to complete your order and pay for the item
On the checkout page, select your destination country.
After selecting your country, you will find a section captioned ‘Promo/Student Code or Voucher.’ Click there and tap the Voucher tab to use your ASOS gift card to complete your order.
Enter the 16-digit card number of your gift card. You must have added the gift card to your account before using it at checkout.
You will then enter the 4-digit PIN, and if the gift card’s value covers the order you placed, the order will be processed.
Your billing address is important as this will be used to deliver your order to you.

Where Is the Pin on An E-Gift Card?

The PIN on an e-gift card is placed differently from that of a regular physical gift. eGift cards are mailed to customers together with their PINs. Hence, to find the PIN on an eGift card, you must locate the mail the gift card was sent in and look for the PIN there. Your eGift card PIN is always in the mail that your gift card was sent in.

If you cannot locate the PIN of your ASOS eGift card, contact the ASOS customer care service and explain the situation to them. They will verify your claim’s authenticity and provide you with steps to retrieve your PIN.

Where is the 16-digit code on the ASOS Voucher?

The 16-digit code on the ASOS voucher is the card number located at the back of the voucher. It is required while trying to use the ASOS voucher at checkout. To complete your order, you will need to enter the 16-digit code or card number at the back of your ASOS gift card.

Unlike the 4-digit PIN, the 16-digit code on the ASOS voucher is not concealed by a silvery panel. You will find the code beside the 4-digit code, which is concealed.

Why Is My ASOS Gift Card Not Working

When you encounter problems with your ASOS gift card, you may have neglected certain requirements in the activation and usage of the gift card. If your ASOS gift card isn’t working, the following are reasons why.

You have not activated the gift card.
Your gift card balance is not sufficient for your order
You are entering your card number or PIN wrongly

You have not activated the gift card.

ASOS gift cards not working are often caused by failing to activate your gift card. You cannot use an ASOS gift card directly from the checkout page. Before using an ASOS gift card to pay for orders, it must be activated and added to your ASOS account. To activate your ASOS gift card and add it to your account, follow the steps below:

Log on to my.asos.com to log in to your ASOS account
On the My Account section, look for the ‘Gift Cards & Vouchers’ tab
The tab will load, and you will see two options to either add or buy a gift voucher
Click the ‘Add Gift/Voucher’ tab if you already have a gift card or buy one
When you click the tab, you will be asked to choose between adding a gift card or voucher. Click on “Gift Card”
On the next page, you will see two boxes to add the 16-digit code, which is the card number, and the 4-digit code, which is concealed under the silvery panel.
After entering this code, click on Save Gift Card, and the job is done.

Your gift card balance is not sufficient for your order.

Trying to use a $50 gift card to pay for an order worth $60 will not work, and you know that. If your ASOS gift card balance is below the value of your order, you will be unable to complete the order. You can try alternative payment sources like debit or credit cards.

You are entering your card number or PIN wrongly.

Trying to pay for an order on ASOS with your gift card may be unsuccessful if you are entering your card number or 4-digit PIN wrongly. If you have activated the gift card and verified that the gift card balance is enough to pay for the order, you will need to check that you are not entering a digit wrongly.

Cross-check the 16-digit and 4-digit PIN on the ASOS voucher during checkout.

Frequently Asked Questions

How Do I Pay with a Gift Card on ASOS?

To pay with a gift card on ASOS, tap the ‘Promo/Student Code or Voucher’ option on the checkout page. Under the option, click on the Voucher tab and enter the card details, which include the 16-digit code or card number and the 4-digit PIN.

Do You Need a Receipt to Activate a Gift Card?

You do not need a receipt to activate an ASOS gift card. To activate an ASOS gift card, you only need to log in to your ASOS account, go to the Gift card/voucher section, click on the add gift card, and enter the card details. After entering the card details, click save, and you will activate your ASOS gift card, ready for use.

Can You Use Two Gift Vouchers on ASOS?

Yes. You can use two gift vouchers on ASOS to pay for an order. Before you go to the checkout page for the order, ensure you have added the gift vouchers to your account, and then you can easily select them when checking out an order.

Can I Use an ASOS Promo Code more than Once?

No. You can only use ASOS promo codes once for an order. When you apply an ASOS promo code, the effect is applied immediately, and you will not be able to use it again on that order.

Final Thoughts on ASOS Gift Card PIN Scratched Off

This is a very common problem with gift cards. Which makes sense because who in their right mind scratches off the PIN? Well, it’s not so uncommon. It’s harder than you might think to scratch just the area where the numbers are without damaging the scratch-off completely.

To recover ASOS gift card PIN scratched off, visit the ASOS customer care website and provide the representative with information about the order number you received when you ordered the gift voucher, the email address registered to the account the voucher was ordered from, the value of the gift voucher, and the email address you sent the gift voucher to.

I hope you guys have enjoyed this post and recovered that PIN from your ASOS gift card. If you have any queries, please ask them in the comments section below. I’ll see you again soon.