Aritzia accepts returns within 30 days of purchase through the mail or at one of their many stores. Items must be unworn, unwashed, undamaged, and have all original tags attached.
For online purchases made with a credit card, refunds will be issued to the original form of payment. For online purchases made with an Aritzia gift card or eGift card, refunds will be issued to an Aritzia gift card in the amount of the purchase.
For any other forms of payment such as cash or debit card, you can choose to receive an Aritzia gift card in the amount of your refund or a refund on your original form of payment (if available).
As an online store that sells women’s clothing and accessories. They are famous for their trendy and stylish clothes, which were designed to fit any body type. They also sell other brands of clothing and accessories, such as Marc Jacobs, Nike, Prada, etc.
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What Is the Aritzia Return Policy?
The Aritzia return policy states that if you find yourself with a surprise gift and it’s not the right size or just not your taste, Aritzia will gladly accept a return within 30 days of purchase, provided it hasn’t been worn or washed and all original tags are attached.
For online purchases, they accept returns for up to 45 days. You can send your items back by mail for free for an exchange or refund by printing off the free UPS return label included in your order.
If you’re returning an in-store purchase by mail, you are advised to include the original receipt with your mailing address. If you’re unable to locate the original receipt, you can also send an email to [email protected] so they can help you out with the refund!
Aritzia Return Policy for Online Purchases
If you are not in love with your purchase, you can bring it back to any Aritzia store within 30 days of the delivery date for an exchange or refund.
For online returns made at an Aritzia store, you will receive a refund through the original method of payment. If you paid with a gift card, the company will load a new gift card with the refunded amount to you.
You can return items purchased online for a refund within 30 days of delivery. Exceptions to this policy include purchases from Warehouse Sale and Gift Cards, which are final sales and cannot be returned or exchanged. Please note that we only accept returns for purchases made on aritzia.com. If you bought something in an Aritzia store, please return it to an Aritzia store.
When you request a refund 30-40 days after your purchase was marked as shipped, then you’ll be required to accept your refund only via eGift card which can only be redeemed on the Aritzia website. So you should request a refund on or before 30 days from the day it was shipped to qualify for cash, credit card, or bank refund.
Aritzia has specifically instructed that any refund request that is sent after 40 days when the items purchased were marked shipped would not be honored. When you get used to these policies, you won’t have a problem.
Aritzia Return Policy for In-Store Purchases
You may return or exchange most items purchased at an online store, provided they are in new condition with all original tags attached. Items must be returned or exchanged within 60 days of the original purchase date.
Aritzia also returns or exchanges your in-store or offline purchases when you visit the store you originally made the purchase. Unfortunately, at the moment, in-store purchases can only be returned to the store where they were purchased from.
Sale & clearance items may only be exchanged for another size or color of the same item. If you would like a different item or a refund, you can return your purchase for store credit.
What Items Can You Return to Aritzia?
While the store believes in customers’ loyalty, they still have some minor rules that govern their refund policies. Here are some items you can return to Aritzia within 30-40 days after shipment is confirmed.
- Unwashed items
- Unworn items
- Items in their original state
- Items with original tags
- Items that are undamaged
- Items that are not exposed to water
In order to return an item to Aritzia, you must provide the original sales receipt as proof of purchase and make sure the item is unworn and in sellable condition with all original tags still attached. The store’s policy for returns and exchanges is pretty standard, and you can only return things to an Aritzia store or by mail.
For online orders, return packages can be shipped using the prepaid UPS return label included with your order.
For in-store returns, please bring the invoice included with your order and your items to the cash desk. You will have the opportunity to exchange the item or receive store credit or a refund to the original payment method used for the purchase.
What Items Cannot Be Returned To Aritzia?
There are some items that can not be returned to Aritzia for some reasons and here are all the items you cannot return to Aritzia.
- Wholesales items
- Items on final sales
- Washed items
- Torn items
- Face masks.
- Personalized items.
How Do I Return An Aritzia Online Purchase?
Online purchases can be returned at the Aritzia store nearest to you and by mail. Returned items must be in their original condition with all tags attached, including aritzia.com shipping tags. Final sale items cannot be returned or exchanged. Refer to the above section of this article to see some of the eligible returnable items.
To initiate the return process, please log in to your account and click ‘Orders’. Select the order you wish to return and click ‘Return Items’.
Choose the items you would like to return, then select your preferred return method following these steps.
- Go to one of Aritzia nearest stores with your online receipt and the item you want to return.
- Send your item back using the prepaid shipping label on your invoice, along with the completed returns form (also included on your invoice).
Once your item(s) are received and inspected by the Returns Team, you will be issued your refund in the original form of payment within 10 business days of receiving your package.
If you purchased online using PayPal as your payment method, please note that once the refund is processed by the Returns Team, PayPal may take up to 5-10 business days for it to appear on your account.
If you used a gift card to purchase online, the return would be in form of an eGift card that can only be spent on the Aritzia website again.
How To Return Items to Aritzia via Mail
When you receive your package from Aritzia, it will include a return form and label. If you’re using this to make a return, please follow the directions below so that we can process your return quickly:
1. Fill in the Return/Exchange Form and include it in your package with the items you wish to return, along with your original invoice. You can also print out a copy of your receipt from the online store if you are returning online purchases.
2. Circle the items you wish to return and indicate on the form whether you would like a refund or exchange, and why.
3. Attach the return label to the outside of your package.
4. Send your package via an insured courier (we recommend FedEx or UPS) – You will be responsible for packages lost in transit without proof of tracking.
Also, you’ll be required to pay the shipping fee which would be refunded to you upon receipt of your items by the Aritzia return team.
How To Return Items to Aritzia in person
To return your items to Aritzia in person, you will be required to bring the order confirmation email and the credit card used to make the purchase to the nearest Aritzia store closest to you.
Their staff will process an exchange or issue a gift card to the value of your purchase. If you do not have a copy of your order confirmation email, you can bring any form of photo ID (driver’s license, passport) and we will look up the order using the billing address on file.
Does Aritzia Charge For Return Shipping?
Aritzia does not charge for return items. When you initiate a refund request, you are required to pay your shipping fee to the courier service you choose to use. Any amount you spend to ship this item to them would be refunded in full after Aritzia receives their merchandise.
This is a practical practice to ensure they receive their items before they can process refunds of any kind to the customer.
How Do I Change My Aritzia Currency?
Unfortunately, Aritzia does not support multiple currencies. The website is only for Canada, the USA, and the international version. Both versions of the website use only the United States dollar ($) as the default currency.
To get the value of your order in your local currency, you can consider checking your local currency exchange authorities to know the equivalent amount of your order in your currency.
Can You Cancel An Order On Aritzia?
Yes. You can cancel your Aritzia order before it is shipped. During this time, you’ll need to contact the Aritzia support team via email or phone call to hasten the process and help you cancel any order you’ve placed by mistake or for any reason.
Aritzia Return Policy No Receipt
You can return your Aritzia order that doesn’t have a receipt or if you lost the receipt by accident. You can use the digital copy of your receipt sent to your customer’s email address. Again, you can use a valid means of identification that matches the credit card information that you used to complete the purchase.
So if you are scared that your refund would not be processed because there’s no receipt, then you don’t have to worry as this is not a limitation to getting your refund from Aritzia.
As the verdict says, Aritzia is a very valued brand. This is one of the best things we have ever seen. This is one of the greatest returns policies! If you are lucky enough to shop from that store and bag something amazing, do not hesitate to return it if it doesn’t fit or if you don’t like it! There is no need to worry about looking silly or stupid, you can rest assured that your money will not be wasted.